Cancellation & Refund Policy

1. Overview

At HTSM Academy, we are committed to providing top-tier IT training and career development programs. We understand that circumstances may arise requiring you to cancel or reschedule your enrollment. This Cancellation & Refund Policy outlines the terms, conditions, and procedures applicable to course cancellations and refund requests.

2. Course Cancellation Request Window

Cancellation requests must be submitted in writing via email to info@htsm.in with your official Enrollment ID and receipt copy:

• Cancellation Before Batch Commencement: If a cancellation request is received at least 5 calendar days prior to the official batch start date, you are eligible for a refund of the course fee paid, minus a nominal administrative processing fee (10% or ₹1,000, whichever is lower).
• Cancellation After Orientation / Batch Start: Once the batch has commenced and classes have started (or if course materials/portal credentials have been accessed), fees become strictly non-refundable due to limited seat allocation and trainer scheduling commitments.

3. Batch Rescheduling & Transfer Policy (Flexible Alternative)

• You must notify the Academic Coordinator at least 48 hours prior to your scheduled class.
• Enrollment transfers are valid for up to 6 months from the original registration date.
• A course can be converted from classroom to online training mode upon mutual agreement.

4. Non-Refundable Items

The following fees and services are non-refundable under all circumstances:

• Registration and admission processing fees.
• Exam voucher fees or third-party certification assessment charges already disbursed.
• Dedicated cloud lab instances, SAP sandbox access, or hardware kits issued to the student.
• Installment payments where classes have already been attended.

5. Course Cancellation by HTSM Academy

In the rare event that HTSM Academy cancels or postpones a course due to unavoidable circumstances (such as trainer emergency, technical issues, or natural disasters), registered students will be offered:

• A 100% full refund of the fee paid, OR
• Guaranteed priority seat in the next scheduled batch.

6. Refund Processing Timeline

Once your written refund request is reviewed and approved by the HTSM Academy management:

• Refunds are processed within 7 to 10 business days.
• Refund amounts will be credited back to the original source of payment (Bank Transfer, UPI, Credit/Debit Card, or Net Banking).
• A formal refund confirmation receipt with transaction reference number will be sent to your registered email address.